Prepare a post for mobile notification publishing

Schedule a reminder to finish a post using your phone when the mobile-notification option is available.

Before you start

Sign in to the Social Champ mobile app with the appropriate account and allow its notifications. Have access to the intended social account on the phone.

Open the feature

In Publish Content, open the selected network’s Options and find Publish via Mobile Notification.

Steps

1. Prepare the caption and media for the selected account.
2. Turn on Publish via Mobile Notification when offered.
3. Review the scheduled date, time and workspace time zone.
4. Submit the scheduled post.
5. When the reminder arrives, open it on your phone and follow the handoff to the social app.
6. Finish the post in the social app and check the actual destination account.

Resend the notification

If you missed or dismissed the notification, send it to your phone again.

1. Choose Calendar in the left sidebar and find the post. It shows as pending, marked Waiting for you, until you publish it from your phone.
2. Open the three-dot menu on the post and choose Resend push notification.
3. Open the new notification on your phone and finish the post.

Expected result

The workflow prepares a reminder and mobile handoff. You must complete the final publishing action on the phone.

Once its scheduled time has passed, the post stays pending and is marked Waiting for you in Calendar, in the Post panel and on the Queue Pending tab. The Post panel and the Queue also explain why Social Champ will not publish it; in Calendar, hover over Waiting for you to read it. After the reminder reaches your phone, the explanation says it was sent.

Example

Prepare an Instagram Story in advance, then finish it on your phone using the reminder.

Limits and permissions

• Availability depends on the network, account, product configuration and domain.
• A reminder does not prove a post was published.
• Reminder lead-time availability can differ by rollout. Follow the setting shown for your workspace.
• Resend push notification only shows on a pending post that's waiting for you to publish it from your phone.
• Reminders go to the phones where you're signed in to the Social Champ app. When you log out of the app on a phone, that phone stops getting reminders until you sign in again.
• On Instagram, turning on Publish via Mobile Notification turns off Trial reel and greys it out. You publish that post yourself from the app, so it can't go out as a trial reel.
• Marking a reminder as posted from the mobile app works only on your own account's posts. A team member can mark it only on a social account shared with them, and only when they can manage posts on that account or wrote the post.

Troubleshooting

• No mobile-notification option: check the supported account and workspace configuration.
• The post shows Reminder not delivered: the reminder did not reach your phone. Check that the mobile app is installed and its notifications are turned on, then use Resend push notification.
• No reminder arrived: check the phone’s notification permission, login, scheduled time and time zone. If you logged out of the app on that phone, sign in again to receive reminders there.
• You need the reminder again: use Resend push notification in the post's three-dot menu in Calendar.
• A reminder was opened but the post is absent: check whether the final step was completed in the correct social app.