Use the menu on a smaller screen

On a narrow browser window, a phone or a tablet held upright, Social Champ swaps its left sidebars for one menu so pages get the full width.

Before you start

• The menu replaces the sidebars when your browser window is 1024 pixels wide or less, or when your device's screen is that narrow (most phones, and tablets held upright).
• On a wider window, the usual left sidebar shows instead, and nothing on this page applies.

Open the feature

Click the menu icon (three lines) beside the page title. If a page has no menu icon by its title, a floating menu button shows on the page instead.

Steps

1. Click the menu icon. The menu opens over the whole page.
2. To change workspace, use Switch Workspace at the top. In Settings it's Switch Account.
3. Click a section, for example Analytics, to show its pages, then click the page you want. Home, Engage and Switch open straight away; Switch opens the full-page assistant chat. Where the designer is on for your account, Designs (your workspace's saved designs) also opens straight away.
4. Use the bell for notifications and the question mark for help guides.
5. To close the menu without going anywhere, click the close icon (X) or press Esc.

Expected result

The page you chose opens and the menu closes. The page uses the full width of the window, with the menu icon beside its title.

Example

You've narrowed your browser to sit next to another window. The left sidebar goes away and a menu icon appears beside Calendar. Click it, click Analytics, then Analytics Overview. The overview opens at full width.

Limits and permissions

• The menu shows the same sections as the left sidebar. Sections your plan or role doesn't include aren't listed.
• Home only shows if the Dashboard is available to you.
• Switch only shows if the assistant is available on your account. It isn't listed for advocates, on a white-label domain, or in a client portal.
• Make the window wider than 1024 pixels to get the left sidebar back. An open menu closes on its own when you do.
• A tablet held sideways is usually wider than 1024 pixels, so it shows the left sidebar.

On a short window

On a window wider than 1024 pixels but not very tall, for example a laptop screen or a zoomed-in browser, the left sidebar may not have room for every section icon. The ones that don't fit move into More (three dots), below the last section icon.

1. Click More. A list of the remaining sections opens beside it.
2. Click the section you want. You can also use Tab to move through the list and Enter to open one.
3. To close the list without going anywhere, click outside it or press Esc.

• The section you're in always stays on the sidebar, even when it would otherwise be in More.
• A dot on More means a section inside it has something new, such as unread Engage messages.
• Make the window taller, or zoom out, to bring the sections back onto the sidebar.

Troubleshooting

• I see a page asking me to download the mobile app: this can show in phone and tablet browsers. Click Continue in browser to use Social Champ in the browser with this menu.
• A section is missing from the left sidebar: click More (three dots) below the section icons. If it isn't there either, your plan or role may not include it.
• I can't find a page in the menu: click its section to show the section's pages. If the section isn't there, your plan or role may not include it.

Open CRM

For accounts enabled for the CRM pilot, the mobile menu includes CRM when you have access to the selected workspace. See Manage contacts and follow-ups.