Reset a Social Champ password

Get a reset link by email and choose a new password.

Before you start

• Use the email address of your Social Champ account. You need access to that inbox.
• If you're logged in and know your current password, you can change it in Settings under Change Password instead.

Open the feature

On the login page, click Forgot password?. The Forgot your password? page opens.

Steps

1. Type your account email in Email address and click Reset your password.
2. Open the reset email and click its link within one hour.
3. On the Reset Password page, type your new password in New Password and again in Confirm Password.
4. Click Reset Password.
5. Click Go to Login and log in with your new password.

Expected result

After step 1 you see The password reset link is successfully sent. After step 4 you see Password updated and Your password has been changed successfully. You're signed out everywhere else and need to log in again.

Example

You forgot your password before a morning post. Click Forgot password?, type you@company.com and click Reset your password. Open the email, click the link, type your new password twice and click Reset Password. Click Go to Login and log in.

Limits and permissions

• A reset link works for one hour and only once.
• Asking for another link cancels the earlier one. Always use the newest email.
• Your new password must be at least 8 characters and no more than 72 UTF-8 bytes.
• Resetting your password logs you out of Social Champ on every device.
• If your account was created with Google, resetting adds password login. You can still use Continue with Google.

Troubleshooting

• You see "Reset Link Unavailable" or "Link Expired": the link is too old or was replaced. Request a new one and use the newest email.
• You see "Link already used": you've already used this link. Request a new one if you still need to change your password.
• You see "Email doesn't exist": check the spelling, or try the other email addresses you use.
• You see a message that your account signs in with another provider: use that provider's button on the login page. There's no password to reset.
• You see "Password and Confirm Password do not match": type the same password in both fields.
• You see "We couldn't send the email right now": wait a moment and click Reset your password again.
• The email doesn't arrive: check your spam folder before requesting another link.