Cancel a subscription

Review the consequences and complete the cancellation flow for an eligible subscription.

Before you start

Use the account owner login or an admin with billing access. Check the current plan, usage and any content or features that could be affected by moving to the free plan.

Open the feature

Choose Settings > Billing > Summary and find Cancel subscription.

Steps

1. Choose Cancel subscription.
2. Read the plan-change summary and the features or data it says will be affected.
3. Continue to the cancellation form if the change is still intended.
4. Select the reason and complete any required feedback.
5. Review any offer or confirmation. Accepting an offer follows that offer’s flow; closing it is not cancellation.
6. Complete the explicit cancellation action, then return to Summary and check the resulting subscription status.

Expected result

A successful cancellation is reflected in billing status. Opening or dismissing a cancellation dialog does not cancel the subscription.

Example

An account owner reviews the cancellation summary, completes the feedback and confirmation, then checks billing status.

Limits and permissions

For an active paid recurring subscription, cancellation stops renewal at the end of the billing cycle; it does not end the remaining paid time immediately. Choose Cancel Subscription, provide at least 20 characters of feedback for the selected reason, and use Cancel anyway if you decline a retention offer. Cancellation is hidden on Free, already-cancelled and lifetime-deal subscriptions.

• The action is not shown for every plan or subscription state.
• Read the account-specific consequences before confirming; do not assume a refund or a particular access end date.
• A retained offer and a cancellation are different outcomes.

Troubleshooting

• Cancel subscription is missing: check the account, permissions and current subscription status.
• You closed the offer or form: return to the flow if you still intend to cancel.
• The request failed: check Summary before retrying or contact support with the displayed error.