Update a payment card

Review or replace the card used for your Social Champ billing account.

Before you start

Select the intended billing account and check for unpaid invoices. Saving a replacement card may trigger an automatic retry of an outstanding payment.

Open the feature

Choose Settings > Billing > Card Details.

Steps

1. Review Card Information, including the masked card number and expiry date.
2. Choose Update Card, or Add Card if no card is saved.
3. Complete the secure card form.
4. Choose Update Card or Add Card to submit.
5. Read the resulting payment message and check any outstanding invoice separately.

Expected result

The saved card details update after successful submission. A card update and payment of an outstanding invoice have separate outcomes.

Example

Replace an expiring company card and check the invoice status after the update.

Limits and permissions

• Billing access is required.
• Removing a card can prevent renewal or payment until a replacement is added.
• Do not send full card details in support messages.

Troubleshooting

• The save button is disabled: complete every required field in the secure card form.
• Card updated but payment failed: read the payment message and check the outstanding invoice.
• The card was declined: contact the card issuer or use an authorized alternative.