Read review and reputation analytics

Review ratings, trends and individual reviews for supported connected accounts.

Before you start

Connect the accounts whose reviews you want to measure. Your role must allow access to this page.

Open the feature

Choose Analytics > Review & Reputation.

Steps

1. Choose your accounts in the account picker.
2. Select the date range.
3. Review the summary cards and use Customize to choose visible metrics.
4. Review the trends and Reviewers table.
5. For Google Business Profile locations, inspect Location Breakdown when available.
6. Use Export to prepare a PDF or PowerPoint report. After the cover, Select metrics lets you choose which summary cards this export includes. See Create an analytics report.
7. To keep the setup, select Save this view next to the page title. The view saves the review accounts, the dates, the summary cards hidden in Customize and the Reviewers sentiment filter. See Save and manage analytics views.

Reply from a review

Open a review to inspect its detail panel. If a reply box is available, check the account you will reply as, write the response and submit it. Confirm that the response is visible in the review. Reply availability depends on the review source and your account permissions.

Expected result

The page shows review metrics and reviewers for your selected accounts and period.

Example

Choose your café’s Google Business Profile locations and last month’s dates to compare ratings and review activity.

Limits and permissions

Supported review sources are Google Play, G2, App Store and Google Business Profile.

• Location breakdown is for Google Business Profile.
• G2 reviews do not support replies from this view.
• Demo View uses sample results.

Troubleshooting

• There are no results: confirm the account selection and try a wider date range.
• A metric is hidden: check Customize.
• You need to answer a review: use the supported reply action or follow the review guide below.

Inspect reviewers and locations

Use the Reviewers table to inspect the reviewer, sentiment, rating, review text, date and source/location details that were returned. Show more expands truncated review text; Show less collapses it. Open a row's detail before replying. If there is no reply action, use the available source link rather than assuming a reply was sent.

Location Breakdown compares supported Google Business Profile locations. Do not interpret that section as a location report for every review source. The summary, trend, reviewer table and location table share the selected reporting context but describe different levels of detail. Exports use a report layout; interactive expansion and reply controls are not part of a PDF/PPT.

Reply drawer controls

Filter the Reviewers table by sentiment, then open a review. View Post opens its source. On a supported reply form, type your response, optionally insert an emoji or a saved reply, and review the complete text before sending. Inserting a saved reply does not send it. If No saved replies appears, write a response or manage your saved replies separately. Replies are not supported for this platform means this drawer cannot send one.

Close the drawer to return to the table. Use the Reviewers or Location Breakdown download control for an image of that section, or the report export for the larger report.