Export comments and conversations

Download a CSV of Engage content, tags and sentiment.

Before you start

Select the intended workspace and use a login that can access the relevant Engage profiles. The CSV can contain private conversation information.

Open the feature

Open Engage and click the download icon with the Export comments to CSV tooltip to open Export comments.

Steps

1. Select the Accounts to include.
2. Choose a Date Range preset or enter a custom start and end date.
3. Choose a sentiment filter if it is available, or keep All.
4. Choose Export CSV.
5. Open the downloaded file and check its accounts, period and rows before sharing it.

Expected result

A CSV download contains the matching data available to the export.

Example

Export last month’s comments for one support profile to review labels and sentiment.

Limits and permissions

• A date range is required and must be 366 days or less.
• Sentiment controls depend on the plan.
• The export contains only data available to Social Champ, not a guarantee of every historical network interaction.

Troubleshooting

• Export is disabled: select at least one account and a valid date range.
• No matching data: check the accounts, period and sentiment filter.
• The export fails: try a smaller period and retry.